Dgd99 Privacy Policy

Dgd99.org ("dgd99", "we", "our") operates an online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes in detail how dgd99 collects, processes, stores, and protects your personal data when you use our website, mobile app, and all related services.

By using any dgd99 service, you are considered to have read and accepted this Privacy Policy in full. If you have difficulty understanding any part of it or have concerns, please contact our support team or refrain from using the service.

This Policy applies to all dgd99 services — including online slots, Live Casino, the game lobby, deposit and withdrawal processes, customer support, and promotional activities. When you register, log in, or use any dgd99 service, all terms of this Policy apply to you automatically.

Dgd99 collects various types of data to deliver its services. We only collect what is genuinely necessary to operate the platform. Full details are provided below.

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile number (for Mobile Banking/Nagad/Rocket account verification)
• Email address (for account communications and verification)
• Residential address (for verification where applicable)
• Payment method details (for processing deposits and withdrawals)

2.2 Automatically Collected Information

• IP Address & Device Identifier
• Browser type, operating system, and device information
• Approximate location (city and country level only, not precise GPS)
• Platform activity logs — game history, login timestamps, transaction records
• Session Information & Usage Patterns

Dgd99 uses collected data solely for specific, lawful purposes. We never use your information for unauthorized or unnecessary activities.

Dgd99 analyses your gaming history and spending patterns to support responsible gaming. This is done solely for your protection and is never used for advertising purposes.

Dgd99 never sells your personal data. Limited information may be shared with trusted partners solely to deliver our services, and we enforce strict data processing agreements in all such cases.

4.1 Who We May Share Your Information With

• Payment Provider: With Mobile Banking, Nagad, and Rocket — only the information necessary to verify transactions.
• Game Providers: Pragmatic Play, PG Soft, and others — solely for managing game sessions.
• Security Services: Approved providers used for fraud detection and prevention.
• Legal Authorities: Relevant authorities where required by court order or legal obligation.

4.2 Who We Will Not Share Your Information With

• Advertisers or Marketing Companies
• Any other gaming platform or competitor
• Data Broker or Information Reseller
• Any unauthorised third party without your consent

Dgd99 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and personalise your experience.

5.1 Types of Cookies We Use

• Essential Cookies: For login sessions, security tokens, and core account functionality. The service cannot operate without these.
• Performance Cookies: To identify the most-visited sections of the site and improve page load times.
• Functional Cookies: For language preferences, game settings, and a personalized experience.
• Analytics Cookies: To understand overall usage patterns — all data is fully anonymized.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of dgd99 to not function properly.

Dgd99 protects your data using industry-leading security technology. Our multi-layered security infrastructure is continuously updated to stay ahead of threats.

• TLS 1.3 & SSL 256-Bit Encryption: All data transmissions are carried out over fully encrypted channels.
• Firewall & Intrusion Detection: Unauthorised access attempts are automatically detected and blocked.
• Restricted Access Controls: Only authorized personnel have access to data on a need-to-know basis.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• 24/7 Monitoring: Our security team monitors systems around the clock, 24/7.
• Encrypted Backups: Regular encrypted backups of all data are stored securely on offsite servers.

Dgd99 believes you should have full control over your personal data. To that end, we uphold the following rights.

• Right of Access: You can request a full copy of the data we hold about you. This is typically delivered within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information. Many details can also be updated directly from your account settings.
• Right to Erasure: You may request deletion of your data under certain circumstances. However, some information must be retained for a specified period due to legal obligations.
• Right to Object to Processing: You may opt out of marketing communications and certain types of data processing.
• Right to Data Portability: You can receive your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team. Once your identity is verified, we will fulfil your request as quickly as possible.

Dgd99 does not retain your data beyond the period it is needed. Retention timelines for each data type are outlined below.

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Records: 7 years — as required by financial regulatory authorities.
• Gaming History: 3 years — for responsible gaming oversight.
• Customer Support Contact: 2 years — for service quality improvement.
• Marketing Preferences: Until you withdraw your consent.
• KYC Documents: Up to 5 years, as required by applicable law.

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified.

Dgd99 strictly prohibits access to its services by anyone under 18. We do not collect data from minors, and they are not permitted to participate in any gaming activity.

• Age is verified at registration and confirmed during the KYC process.
• If any data belonging to a minor is collected inadvertently, it will be deleted immediately.
• Parents can report a suspected account belonging to their child — we will act promptly.

Dgd99 may update this Privacy Policy from time to time. We will notify you of any changes through appropriate channels based on their nature and significance.

• For significant changes, a notification will be sent to your registered email address.
• A notification of changes will be displayed upon logging into the platform.
• The date of the most recent update will always be kept current at the top of this page.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

If you do not agree to the updated policy, please contact our support team to request account closure. We are committed to keeping you informed of all changes in a transparent manner. For any questions about this Privacy Policy, email us at [email protected] or reach out via live chat.